Returns & Refunds

Last updated: July 2026.

We want every piece to earn its place in your wardrobe. If something isn't right, here is how returns work.

1. The window — You have 14 days from the day your order is delivered to tell us you'd like to return it. Message us first — via the contact details in the footer or the chat button — with your order number, and we'll confirm the return address and next steps.

2. The condition — Returned pieces must be unworn, unwashed and in their original condition with any tags attached. We check every return when it arrives; pieces that show wear can't be refunded.

3. Refunds — Once your return passes inspection, we refund the price of the piece to your original payment method through Paystack. Refunds are issued in NGN (the currency of the charge); your bank sets any conversion on the way back. Original delivery costs are not refunded unless the item was faulty or we made a mistake.

4. Exchanges — Want a different size or colour? Tell us when you message — exchanges are subject to stock, and we'll hold the replacement piece while your return travels back to us.

5. Return shipping — Return postage is paid by you unless the piece is faulty or not what you ordered, in which case we cover it.

6. Faulty items — If a piece arrives damaged or develops a genuine fault, contact us straight away with photos. We will repair, replace or refund it — your statutory rights as a consumer are never affected by this policy.

7. Custom and final-sale pieces — Made-to-order and clearly marked final-sale items can only be returned if faulty.